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1210 Key Road
Columbia, SC 29201
P 800.955.2502
F 803.252.6212 |
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The primary objective of our business strategy is to structure and organize our company in ways that assure innovative and responsive solutions to your problems and provide maximum "ease of use" of our services. To accomplish this, we have created customer service teams that combine the resources necessary to provide a seamless interface into our systems and processes and an easy connection to our people. The resources included in each team are sales, estimating, planning, pre-flight, electronic prepress, and customer service. By linking you with a specific State Service Team, we will provide a consistent and repeatable connection to our company and surround you with the experts necessary to meet your expectations for service, quality, and value. The team's objective is to keep you informed and solve your problems.
In structuring our teams, we recognize that our clients are experts in their respective fields and look to us to be experts in ours. We strive always to provide the best advice available. We seek to understand the objectives of a particular project and through that understanding, attempt to provide print production services that meet those objectives. This might mean simply carrying out the specific instructions and directions supplied with the project materials. But where we add additional value is in our ability to suggest options and alternatives that will enhance the original concept and/or production plan - assuring a satisfactory project. We believe this collaborative process provides maximum value for your print production dollars. Our teams provide literally over hundreds of years of experience.
At the end of a project, we review our performance against our objectives and feed this information back into our system for continuous improvement. On a periodic basis, we will ask that you formally review our performance with us and help us set objectives for improving our relationship and the services we provide. Our goal is to provide an experience that delivers exceptional value and unsurpassed quality.
When we fall short of our goals, which we inevitably will, we commit ourselves to a service recovery process that will deliver responsive action and immediate resolution. This service recovery process is also part of our quality management system.
Let us introduce you to your team.
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